How to embed Email Surveys in Microsoft 365 Outlook Online signature

This guide shows how to embed a Novella Email survey in your Outlook on the web signature (Microsoft 365) so the survey appears automatically in new emails.

Before you start

• Copy the Email embed snippet from your Novella survey.
• Use Outlook Online in a modern browser.

Validate the snippet format before pasting

A correct Novella embed is typically an HTML table containing score links (`1`, `2`, `3`, etc.) that point to score-specific URLs. Before pasting into Outlook signature settings:

• Paste the HTML snippet directly (not plain text).
• Keep encoded characters like `&` as-is in link URLs.
• Avoid manually rewriting score URLs or token/query values.

Outlook Online signatures typically do not support personalization tokens in this embed flow. Use the standard Novella snippet and validate final links from a received test email.

Step-by-step

1. In Outlook Online, click Settings (gear icon).

2. Click Mail → Compose and reply.

3. In the Email signature editor, place the cursor where the survey should appear.

4. Paste the Novella embed snippet.

5. Enable the signature options for new messages (and replies/forwards if desired).

6. Click Save.

7. Compose a new message and verify the signature contains the survey scale.

8. Send a test email to one or more inboxes (Outlook + Gmail recommended).

Validation checklist

• Survey scale renders as clickable values in the signature.
• Every value opens the expected Novella response URL.
• Tracking parameters and tokens are preserved in the delivered email.

Troubleshooting

Outlook strips some visual styling

Outlook Online may simplify HTML/CSS. As long as each score remains clearly clickable and links correctly, the embed is functioning.

Links wrap awkwardly on mobile

Keep surrounding signature content concise and avoid extra inline formatting around the survey block.

Existing signature formatting breaks after paste

If needed, separate your normal contact details and the survey block with one blank line, then re-save and test again.

Best practices

• Test in desktop and mobile clients.
• Keep the survey close to the top of the signature block for visibility.
• Re-copy the embed from Novella whenever survey settings (question, scale range, token handling) change.